Terms of Service

⚠ For review: This page in particular needs a UK commercial solicitor to draft the final wording, not just review it — no authoritative source specifies what a SaaS agreement must contain, so everything below is structure and intent, drawn from standard UK practice.

Two documents live on this page, on purpose. Part 1 covers anyone browsing this website. Part 2 covers people and companies with a BlueWave account — it's what you agree to when you tick the box at sign-up or accept an invite.

Part 1 — Website Terms of Use

1. Who we are, and what these cover

This website is operated by BlueWave Ltd [pending] · Registered in England & Wales · Company No. [pending] · Registered office: [pending]. These website terms cover your use of the public site. Use of the BlueWave platform itself is governed by Part 2.

2. Using this site

Use the site lawfully and don't break it: no probing or attacking it, no attempting to access areas you're not authorised for, no scraping it at scale, no introducing anything malicious.

3. Our content

The content on this site — text, design, graphics, logos — belongs to us or our licensors. You can view it, and print or save pages for your own business's evaluation of BlueWave. Don't republish it as your own.

4. Site content is information, not advice

We write about UK water-hygiene compliance — ACoP L8, HSG274 and the rest — because it's our domain. But nothing on this site is legal, regulatory or professional advice, and reading it doesn't discharge any duty you hold. Your compliance obligations remain yours, and competent advice should come from your own advisers.

5. Links to other sites

Where we link elsewhere, the link is for convenience. We don't control those sites and don't endorse or answer for them.

6. The site itself

The site is provided as-is. We don't promise it will be uninterrupted or error-free, and to the extent the law allows, we exclude liability arising from your use of the public site. Nothing in these terms excludes what can't lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud.

7. Changes

We may update the site and these website terms; the date at the top of this page tells you when we last did.

8. Governing law

These website terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Part 2 — Platform Terms of Service

1. The agreement

These platform terms become binding when you tick "I agree" at sign-up, or when you accept an invitation into an existing BlueWave account. If your company has signed a separate master agreement with us, that agreement supersedes these terms for your company's use. If you were given access by your employer, your access belongs to your employer's account and ends with it.

2. Accounts

BlueWave is a business tool — accounts are for business use. Keep your account information accurate and your credentials to yourself. You're responsible for what happens under your sign-in; tell us promptly if you believe it's been compromised. We may suspend access where we reasonably believe security requires it.

3. Your licence to use BlueWave

We grant your business a non-exclusive, non-transferable right to use the platform for its own water-hygiene operations for as long as this agreement runs. That's the whole grant — the software, and everything in it that isn't your data, stays ours.

4. Acceptable use

Don't use the platform unlawfully, don't try to break or overload it, don't reverse-engineer it, and don't upload content you have no right to upload. The full detail lives in our acceptable use policy, which forms part of these terms.

5. Your data

The operational data your business puts into BlueWave — customers, sites, assets, job records, engineers' field reports — is yours. We process it on your instructions as a processor, under our data processing agreement, which forms part of these terms. You grant us the limited licence we need to host, process and back it up, solely to provide the service. You're responsible for having the right to upload what you upload.

6. Fees

BlueWave is a paid subscription: per-seat and monthly, at the rates on our pricing page or agreed with you in writing. Your subscription starts when you register. We invoice in advance — the first invoice on signup, then on your monthly anniversary — and each invoice is due within 10 days, payable by Direct Debit, bank transfer, or card. Prices exclude VAT; if we become VAT-registered we'll add it at the applicable rate. If we change our prices, the new price applies to you only after at least 30 days' notice. If an invoice goes unpaid we'll remind you like humans first, but we may suspend access while invoices remain overdue, and we may charge statutory interest on late payment.

⚠ For review: Solicitor to ratify: the 10-day payment terms, invoicing-in-advance cadence, VAT wording pre-registration, the 30-day price-change notice, the suspension-for-non-payment trigger, and whether to reserve statutory interest (Late Payment of Commercial Debts Act) explicitly.

7. Availability and support

We work to keep BlueWave available and we take that seriously — field operations depend on it. But we don't yet offer a contractual uptime guarantee, and maintenance will sometimes interrupt service. Support is by email, on a reasonable-endeavours basis.

8. Security

Data is encrypted in transit, access is role-based, and each customer's data is isolated from every other customer's. The fuller picture lives on our security page.

9. Confidentiality

Each of us will keep the other's confidential information confidential, use it only for this agreement, and disclose it only where the law requires.

10. Warranties and disclaimers

The platform is provided as-is: we don't warrant it will be uninterrupted or error-free. And one thing worth saying plainly for this industry: BlueWave helps you keep audit-ready records, but using it doesn't discharge your legal compliance duties. Those remain yours under ACoP L8 and the rest — our job is to make meeting them dramatically easier, not to assume them.

11. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud. Subject to that, neither of us is liable to the other for indirect or consequential loss or loss of profits, and our total liability under this agreement is capped.

⚠ For review: Cap structure for the solicitor to set: conventionally fees paid in the preceding 12 months, with a fixed floor (£___). The mutual indirect-loss exclusion and the cap both need drafting against UCTA reasonableness.

12. Suspension and termination

We may suspend or terminate access for material breach of these terms — including invoices that remain unpaid after reminders — giving notice where practicable. You can stop using BlueWave and close your account at any time.

13. Leaving with your data

On termination — yours or ours — you can export your data in usable formats. After you leave, we delete or return personal data in line with our privacy policy and the data processing agreement.

14. Changes to these terms

If we make material changes to these platform terms, we'll email account holders with reasonable notice before they take effect. Continuing to use the platform after that date means the new terms apply.

15. General

These terms (with the privacy policy and, when signed, any master agreement) are the entire agreement between us. Neither of us may assign them without the other's consent, except that we may assign to a successor of our business. If part of these terms turns out to be unenforceable, the rest stands. No third party has rights under them.

16. Governing law

These platform terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.